Thumbs up for Modus - Guest Service Ambassador Modus Hotels Employee Review

5.0
19 May 2016
Recommend
CEO approval
Business outlook

Pros

I have been with Modus/RIver Inn for about 5 months and I love working here. Right out of the gate, my experience was positive. Our fabulous HR Manager was warm and friendly, even in the initial email inviting me for an interview. Usually you get a typical "give me some available dates" email, but she was funny, genuine and personal and that made me feel like they were excited to meet me. The interview process was more of the same with the different managers I met. It was conversational- not full of predictable interview questions and again, made me feel like they were interested in who I am as a person, not just another resume. My managers, Neal and Jackie, are also amazing. So is the GM. The training process was thorough and now that I have a firm grasp on my position, we are talking about ways that I can do more here to learn and grow. I'm optimistic about my future here.

Cons

The cons are mostly building related. Crazy HVAC system, older rooms etc. We make up for it with great service though.

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Modus Hotels Response
10y
Thank you for your thoughtful and thorough feedback. I'm so happy to hear that your interview and onboarding processes were personalized. We aim to hire spirited individuals (like you!) who can truly be themselves and find unique ways to deliver exceptional service to our guests. I'm also very pleased to hear that your leaders have "amazed" you - I am a huge fan of theirs as well. The most important investment we can make is in the growth and development of our team. Please don't hesitate to share any additional feedback with me in the future. Cheers, Dana A.

Explore other reviews about Modus Hotels

5.0
11 Jan 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Incredible company culture with a lot of support from senior leadership and opportunities to grow.

Cons

Can't think of any cons

2.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

unlimited PTO Hybrid schedule Room for growth

Cons

Teamwork is not really valued They do not hire people that fit well with eachother

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