1y
Thank you for your feedback. While this review is emotionally charged, it raises serious accusations that we want to address directly.
First, let’s address the claim that ownership withheld commissions. Our commission structure is defined in writing, reviewed during onboarding, and based on clear conditions—typically deal submission, underwriting engagement, and final funding. We maintain internal documentation of all commissionable activity. If there was a genuine case of a missed payout, we invite that to be brought forward with specifics. That said, no agent is ever denied compensation they are contractually owed. Alleging that ownership profited $140,000 on a single deal while intentionally paying a team member “zero” is not only untrue—it undermines the real efforts of the many professionals here who work with integrity.
Second, while we are a growth-focused and performance-driven company, we reject the notion that success here is built on exploitation. Our top performers consistently earn strong six-figure incomes—and yes, that includes $200K annually. That is not a blanket promise; it is a reflection of what’s possible for those who meet the expectations of the role and contribute meaningfully to funded volume. Unfortunately, we find that employees who leave and leave reviews such as this, typically never see that type of production giving them impression that it's not possible. In our experience, many times, it's a lack of personal belief in oneself or what's is possible for them to achieve (although others are doing it right in front of them) that gets in the way of otherwise seemingly high-potential salespeople. Unfortunately, that's a tall ask for us to fix, and though we try, most of the time we discover it is truly not a good fit.
Now to the heart of your review: the accusation that leadership is “toxic,” “greedy,” and “manipulative.” These are serious words—and we understand they likely come from a place of frustration or perceived mistreatment. We don’t dismiss that lightly. Sales—especially in our industry—is demanding. It’s high-pressure, results-driven, and not every leadership decision will feel good in the moment. But “toxic” implies an environment of sustained abuse, retaliation, or disrespect. That is not the culture we are building, nor do we tolerate it. Are we tough on performance? Absolutely. But we also invest in team training, offer base compensation to subsidize ramp-up, and reward strong contributors. Our culture isn't perfect—but we are actively working on communication, leadership development, and team health.
Lastly, we won’t invalidate your experience. If something went wrong—interpersonally or structurally—we want to know. But calling ownership “narcissistic sociopaths” crosses the line from critique of a bad experience (perceived or real) into character assassination. We’re open to hard feedback. We’re not open to slander.
We continue to evolve and are open to hearing valid concerns, but we also stand by our mission, our values, and the work our team does every day to support small businesses we proudly serve. We wish you the best and hope your next role is a better fit for your skills and expectations.
