Don't get fooled by the packaging! - Anonymous employee Miva Employee Review

1.0
11 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• At first, easy-going, mellow • snacks, popcorn, soda machine • mariocart and smashbros

Cons

There is a lot of employee turnover at Miva and it's most likely due to the fact that employees do not get paid very much compared to other similar positions. Miva has a glamorous outside and attracts people because it's a fun, easy-going environment on the outside. However, once inside, things look very different. Employees get reprimanded on a daily basis, often for things that are out of their control. There's a lot of micro managing going on, especially when "lower" employees get promoted to supervisory positions. Certain managers will say that they're passionate about training people, but they're terrible teachers and yell at you for not knowing the answer to things they never taught you. My *favorite* question from one of the managers is "what caused you to not know this?" Employees often seem afraid about getting fired for random reasons or no reason at all.

Explore other reviews about Miva

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

- amazing team - amazing support - easy product to learn e-commerce - hands-on different entry tech level problem (coding, systems, database, SSL, web hosting, etc)

Cons

- slow for career growth - Take feedback, but it's hard for them to implement it.

5.0
16 May 2025
Recommend
CEO approval
Business outlook

Pros

Supportive team environment – The support team is collaborative and always willing to help one another. Learning opportunities – You get hands-on exposure to domains, email routing, FTP, SSL certificates, and other essential tools in the e-commerce space. Customer interaction – Great experience handling real-world issues for business owners, developers, and designers. Flexible remote work – The remote nature of the job allows for work-life balance and personal productivity. Stepping stone for growth – It's a solid entry-level opportunity for those pursuing careers in web hosting, technical support, or cybersecurity.

Cons

Limited technical scope at Tier 1/2 – Some tasks are restricted, so you may not get to dive deep into complex issues unless you move up to Support Engineer or master a specific topic. Repetitive tasks – Some tickets can be very similar, and the work may feel routine at times. Occasional high ticket volume – During peak times, managing the workload can become overwhelming. Platform-specific learning curve – Miva has its own unique ecosystem, which may take time to master and isn’t always transferable to other platforms.

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