Don’t work here! - Anonymous Mission Inn Hotel & Spa Employee Review

Meeting new people everyday and cultures

There are no cons in this job

The property itself is beautiful and historically significant. There are many talented line-level and mid-level employees who care deeply about guest service and hospitality.

Leadership is erratic, impulsive, and retaliatory. Kelly Roberts (not Duane) functions as the de facto CEO, despite having no formal hospitality training. Her unchecked control has led to an unhealthy, chaotic environment where fear and favoritism drive decision-making. Terminations occur without due process or documentation—employees are fired abruptly for expressing opinions or perceived disloyalty. Many talented leaders have been forced out or pushed to resign under pressure, resulting in high turnover and instability. HR is largely ineffective at protecting employees from retaliation. The approval rating is low for a reason—many former employees have shared similar experiences.