2.0
9 Jun 2025
Former employee, less than 1 year
Milton Keynes, England
Recommend
CEO approval
Business outlook
Pros
The people and workplace are good. Numerous perks like free lunch.
Cons
KPI's are actually counter-intuitive to good customer service, focussing more on hitting targets. For example, making 2 outbound calls for every 3 received, ensuring no-one actually wants to answer the phone for fear of making their targets unreachable. Unless you're a machine, avoid working here.