Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Miles IT

      Engaged employer

      Miles IT reviews

      Stressful and Fast Paced Workload - IT Technician Miles IT Employee Review

      2.0
      13 Jul 2021
      It technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Office is clean and well stocked with a huge kitchen of food for free. Co workers generally are nice and mostly helpful.

      Cons

      - Everyone is over worked and stressed out. Extreme burnout is and turnover. - The workload is constant and they micromanage everything you do. They have you micromanaged down to the minute and scrutinize if you spend even a few minutes longer on a task they deem should have taken you X amount of time to complete. - The training looks like its going to be in depth and robust but when it comes down to teaching you there way of working there multiple systems there really is nobody to help you. You are thrown immediately into the fire. I was lucky that i had a coworker next to me who was super helpful for the first 6+ weeks to answer and show me things. Management did not give me those tools to succeed. - The stress was so bad we routinely had people on my team of 10+ people have panic attacks or just frustration fits because the work load was so much. and some of these were "seasoned" empoyees of 5+ years. - Had one employee quit in the middle of the day because the stress just got to him. - The workload is INSANE and you are expected to be working on 30+ problem tickets of varying difficulties at the same time and given updates hourly on all those tickets. - Management has nothing better to do then to interrupt your work to scrutinize all your open work constantly. This adds even more stress to your already stressful workload.

      avatar
      Miles IT Response
      4y
      Thank you for being part of our company. Even though your employment with us ended, we hope that you look back on the positive experiences. Most people who make long-term careers at our company thrive in our bustling environment and prefer that to a slower pace. Most of our staff are exhilarated by the opportunities provided by a company that is busy and growing and are not looking to do less in their days. We understand this is not for everyone, yet it is our culture. We work because we love what we do. We do not look to do less. We look to accomplish more. We believe most of our staff feel the same since our average tenure is through-the-roof compared to other growing companies. We wish you the best of luck in your future endeavors, and we hope you grow to look back on the good regarding your time with us.

      Explore other reviews about Miles IT

      5.0
      9 Apr 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

      Cons

      Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

      avatar
      Miles IT Response
      2mo
      Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
      3.0
      20 Jun 2026
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

      Cons

      The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

      avatar
      Miles IT Response
      4d
      Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Miles IT jobs | Miles IT salaries | Miles IT benefits | Miles IT interviews
      Miles IT reviewsMiles IT IT Technician reviewsMiles IT review