18 Apr 2020
Miles IT Response
6yThank you very much for taking the time to write a review. We are glad that you enjoyed working with a variety of customers and technologies. We do apologize for any negative feelings about your time of employment with us, and we always take input into account when making changes to our orientation and on-board processes. We do have general training for our company-level ERP system combined with job-specific training for our systems and processes along with a buddy/coaching plan for the first 60 days of employment. This encourages and gives the opportunity for new employees to collaborate with senior staff to gain knowledge of our systems, processes and tools. There is a certain amount of obligation on the part of the new employee to reach out to their buddy and/or manager when appropriate, and it seems that in this situation, this program was not taken advantage of. Our on-site team is primarily responsible for visiting our customer locations to take care of their technology needs, it is commonly scheduled for multiple visits per day. We pride ourselves on being responsive and customer-oriented, concentrating on giving the best experience for our customers. We hope you have gained value from the time you spent working with us, and we wish you the best of luck with your future endeavors!