At least the health plan covers therapy. - Technical Support Engineer MicroStrategy Employee Review

2.0
13 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Used to be pretty good. Tech Support department was insulated from the huge layoffs and reorgs in 2014. Nobody gives you crap for leaving on time at the end of the day. Benefits are pretty good.

Cons

New senior management decided to reorg Tech Support for the heck of it, breaking up functional product-oriented teams with good chemistry and reassigning everyone randomly according to regional business units. Completely nonsensical. Non-technical people were put in charge of this process and have no idea what they are doing, so now they are shooting first and asking questions later. To add insult to injury the new management has also decided not to pay out quarterly bonuses as agreed upon previously (and to be completely incommunicado as to why or what's going on). Employees were informed that the changes were due to Michael Saylor's desire to make every department responsible for their own profitability. How does that make any sense for Tech Support?

Explore other reviews about MicroStrategy

5.0
30 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and benefit. Great support for immigration and legal. Great work life balance. Supportive and talented co-workers

Cons

No management level issues at least in my team.

3.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You will learn ALOT here and if you can stomach the culture you can get promoted quickly or move teams with little friction. Above market rate benefits that start Day 1 Generally speaking good camaraderie amongst the worker ranks I’ve held multiple roles and have appreciated the opportunities to travel internationally which was life changing The product has a little bit of a learning curve but it genuinely is something special once it’s up and running I felt that towards the end of my tenure my pay was exemplary although I really had to earn it

Cons

Wowwwww where to begin… Well it’s a top down organisation but also a market laggard. Given our position relative to our competitors this regime of leadership is responsible for missing the moment in Cloud, BI and AI. Middle management and upper management alike don’t have a clue and it’s definitely a soap opera of leadership and empire or cult building. Not a great feeling of purpose when everything you do internally as well as with customers is overshadowed by Bitcoin. Dwindling customer base. We’re really only making money by replacing ironically technologies older than us (Cognos,BOBJ) or moving existing customers to our managed cloud The community is totally dead especially internationally. Minimal on the ground experts at strategy and a very loose and underfunded partner program Product conceptually is great but struggles to differentiate from hyperscalers and modern cloud data platforms on value. Leadership can definitely get a little preachy touting merits or metrics that are pretty vain in the big picture Specifically in the last 3 years gaslighting has been the norm for management. Everything here feels performative and doing your best to do your work without upstaging or upsetting your manager. The RSU distribution definitely feels like serfdom. The employees at the bottom get a single digit or if you’re a heretic you get double digit number of RSUs, but it definitely does not seem fair that the benefits of the Bitcoin strategy rolled to the top, at least when the asset is up

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