Pros
1) Great benefits package 2) Schedule flexibility/ability to telecommute when necessary 3) Generous PTO allotment 4) (Typically) knowledgeable, down-to-earth, competent upper management
Cons
1) Archaic technology - For example, we didn't migrate to Windows 7 until the summer of 2015. 2) In service, we rely a lot on a team of back-end people in India who are very difficult to communicate with and are known for being unable to do their jobs correctly. 3) Inability to get out of our own way when it comes to screwing up service issues on the back end 4) Terrible/useless onboarding process for anyone who's not a Sales Trainee - If you're lucky to get any formal training at all, it won't be even close to thorough enough. 5) For new hires, good luck getting your computer and email running in the first three weeks. 6) Sales employees are treated relatively well. Service employees are treated as disposable. 5) No financial incentives for anyone who works in service, beyond the normal annual bonus that everyone gets. (Some other carriers and GA's give service employees bonuses for client retention/renewals. MetLife does not and probably never will.)