Pros
As a call center representative there are plenty of opportunities to move around and learn multiple lines of business such as health and benefits, 401k, pension, etc. If you continue to focus and do your job, you will be recognized and have plenty of opportunities to better yourself and move up. Coming in as a temp employee, i was quickly transitioned to a permanent employee with generous pay and benefits within 6 short months. Staff is fun and friendly and is always available to answer your questions when you need them.
Cons
Like any company, technical issues such as upgrading software could be improved but they are working on that. Also, being on the phone all day can be exhausting but it is the job description and if you are a generally perky person than this will be no problem. People can be mean at times, but a majority of people are a delight to work with over the phone.