Meraki no longer exists, avoid the sinking ship - Sales Representative Meraki Employee Review

1.0
16 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Now past tense, but simplicity philosophy built a great product. Keeping autonomy inside Cisco allowed innovation at speed.

Cons

Internal to Cisco. Meraki and Enterprise networking teams have merged. Meraki structure no longer exists in the way that made it great. Chaos has ensued during the merger process, which has been in planning for over 8 months. Implementation, which started 3 months ago, is still incomplete. Middle managers and employees are being squeezed, creating a toxic workplace. Employees forced into the list below. Fearful of saying anything, against the redundancies. • Accept targets that are over 4 months late and repay commissions retroactively. • Cover both product lines, despite inadequate training on the new offerings. • Meet significantly increased targets, sometimes 6x or more. • Take on multiple roles due to ongoing layoffs over the past year. Additionally, there has been a Meraki brain drain with key leaders leaving, and no pay increase to reflect these additional responsibilities. It would not be a surprise if Cisco dissolves the Meraki brand name in the not too distant future.

Explore other reviews about Meraki

5.0
20 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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