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      Members 1st

      Engaged employer

      Members 1st reviews

      2nd career! - Member Service Representative Members 1st Employee Review

      5.0
      12 Aug 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

      Cons

      Having to deny members from loans Pushing products and services to members randomly some “cold calling”

      avatar
      Members 1st Response
      5mo
      Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team

      Explore other reviews about Members 1st

      5.0
      4 Aug 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Company really take care of it's associates compared with previous employers. They do really try to be open and listen to feedback presented to them.

      Cons

      Most jobs deal with working with the public and the stressors that come with that.

      avatar
      Members 1st Response
      5mo
      Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear that you’ve found our work environment supportive and that you feel we truly care for our associates. Your comments about openness and listening to feedback reflect the culture we strive to maintain every day. We appreciate your note about the challenges of working with the public and the stressors that can come with that. Feedback like this helps us continue to explore ways to support our associates in these situations. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being an important part of our team and for helping us live our mission! The Members 1st Team
      3.0
      13 May 2026
      Business credit analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

      Cons

      Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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