Learned a lot. Terrible management culture though. - Client Success Manager Meltwater Employee Review

2.0
2 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Develop sales skills. Make friends with colleagues.

Cons

Anxiety, stress, constant pressure to sell, unethical business practices. Be prepared to burn contacts because your manager forces you to call 15 times in one day or email every hour to sign a contract, especially last day of the month. Shady short sighted business practices. Micromanagement is a severe understatement. Emails are proof read and you are trained to “parrot” what your manager is telling you to say on a live call as they listen in without the client knowing. You are told to “turn off your brain”. Also, it’s not media “intelligence” it’s a glorified news clipping service that provides minimal value to organizations, but you are expected to shove the product down clients throats anyway. I am SHOCKED clients pay what they pay.

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Meltwater Response
5y
It’s great to hear you enjoyed working with your colleagues and learning about Client Success. As far as your comments on our product, we have made 4 strategic acquisitions in the media intelligence space this year. Our 30,000 clients at Meltwater value the service and we continue to make strides to set ourselves apart in the industry. We wish you all the best.

Explore other reviews about Meltwater

5.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits/perks, fun clients, good product

Cons

Targets can be difficult to achieve

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product is cool and if properly onboarded customers will get value from it. Coworkers are fairly social If you are new to sales would be a good place to learn the basics

Cons

Probably the cheapest company I have ever worked for. Benefits are below standard, they changed the commission plan every year I was there so that you would make less money, and you are expected to share hotel rooms when you travel. Look up Meltwater on Reddit or LinkedIn. They are known for very aggressive sales tactics which you will be forced to implement on your customers. A culture of micromanagement that comes from the top down. Virtually no avenue for promotion unless you are willing to move or get lucky and someone leaves.

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Meltwater Response
3w
Thank you for taking the time to share your feedback and for your contributions during your years at Meltwater. We're pleased to hear that you found value in our product, enjoyed working with your colleagues, and viewed the experience as a strong foundation for developing sales skills. We strive to create opportunities for learning and professional growth, particularly for those early in their careers. We also appreciate your candid feedback regarding benefits, compensation structures, management practices, travel policies, and career progression opportunities. We recognize that employee experiences can vary, and feedback such as yours is important in helping us evaluate how we support our teams and foster a positive workplace environment. As a global organization, we continually review our programs, policies, and development opportunities to remain competitive and to meet the evolving needs of our employees. We are committed to creating an environment where employees feel supported, empowered, and able to grow their careers. Thank you again for sharing your perspective. We wish you success in your future endeavors.
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