Great people, but no direction - Support Mediavine Employee Review

2.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice benefits and time off policy. Depending on your team, you'll work with phenomenal talents

Cons

This company doesn't care about or prioritize customer experience. Outdated knowledge bases, jank workflows and CRM implementation, and lack of communication from product/engineering kneecap any ability exceptional support to be effectively given. The rapid cycle of creating products, killing products, and 'pivoting' when when projects fall flat constantly leaves the customer facing portions of the company scrambling to try and make sense of changes and assist publishers. Since it's clear that the top leadership don't have a clear vision or direction, it's difficult for customer experience teams to do more than tread water and make the sub-par workflows work to the best of their abilities as the workload piles up and specialists are stretched thin.

Explore other reviews about Mediavine

5.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Mediavine invests in its employees and provides plenty of opportunities to develop new skills. Leadership has been making a noticeable effort to support employees while encouraging open communication and feedback. Colleagues are always willing to share knowledge, and there's a genuine sense of wanting to see clients as well as the company succeed.

Cons

Like any company, there can be challenges and shifts in priorities as the industry changes. This has impacted some colleagues, which is never easy, but the company has handled it with respect and care.

1
1.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They had a very strong LGBTQ+ hiring initiative, despite the national political effort to dissuade employers away from doing that.

Cons

I have never experienced working directly with an executive leadership team who strived on a daily basis so intentionally to burn the company to the ground as quickly as possible. The laughably bad business decisions which were made, the very public and juvenile infighting between executives, and the pathetic excuses which followed when mass layoffs "had to happen" is just... sad. It is not surprising, but it's just sad. MV could have been such a great place to work. But, instead "toxic" would have been a real blessing. Working there was like surviving "Squid Game"... every single day. That is no way to live.

2
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