Pros
Nice benefits and time off policy. Depending on your team, you'll work with phenomenal talents
Cons
This company doesn't care about or prioritize customer experience. Outdated knowledge bases, jank workflows and CRM implementation, and lack of communication from product/engineering kneecap any ability exceptional support to be effectively given. The rapid cycle of creating products, killing products, and 'pivoting' when when projects fall flat constantly leaves the customer facing portions of the company scrambling to try and make sense of changes and assist publishers. Since it's clear that the top leadership don't have a clear vision or direction, it's difficult for customer experience teams to do more than tread water and make the sub-par workflows work to the best of their abilities as the workload piles up and specialists are stretched thin.