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      Medallia

      Engaged employer

      Medallia reviews

      Sinking Ship!! - Client Success Manager Medallia Employee Review

      1.0
      18 Aug 2025
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Experience Conference was a great event. The Marketing team is top-notch.

      Cons

      Everything else. Exec. team is so withdrawn from workforce. Broken promises left and right. Medallia is NOT a people first company. Constant account team rotations make it impossible to create a trusted advisor role.

      Explore other reviews about Medallia

      5.0
      3 Jan 2026
      Principal cx advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible time off, inclusive culture, autonomy in role, great pay and benefits

      Cons

      Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

      4.0
      26 Jun 2026
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, experienced teams that offer learning potential

      Cons

      KPIs are determined by billable hours which you may not have control over directly

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