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      Medallia

      Engaged employer

      Medallia reviews

      Take it or leave it - Customer Success Manager (CSM) Medallia Employee Review

      3.0
      4 Jun 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly people, collaborative and aspects of the technology are great and impactful to our clients.

      Cons

      Lack of leadership and direction, innovation and culture. Benefits are an issue as well as employee enablement and career progression.

      Explore other reviews about Medallia

      5.0
      3 Jan 2026
      Principal cx advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible time off, inclusive culture, autonomy in role, great pay and benefits

      Cons

      Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

      4.0
      26 Jun 2026
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, experienced teams that offer learning potential

      Cons

      KPIs are determined by billable hours which you may not have control over directly

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