Do not join. - Anonymous employee Medallia Employee Review

1.0
22 Dec 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Have worked with some fantastic people but most of them are all gone and everyone else is taking the first opportunity they can to leave. Use to be some decent benefits but they are now starting to cut and roll them back.

Cons

Medallia leadership continues to prove over and over that they do not care for their own employees. It is all for short term gains to meet certain metrics per quarter. The past year we dealt with multiple layoffs and the rest of us taking on the extra load so the company is running extra lean as they can to cut as much cost as possible. Now leading into Christmas they are rolling back benefits that would give the company any competitive edge on retaining top talent or hiring top talent. They like to say they are a "tech" company but they do not pay like one and now we definitely do not have similar benefits as one either. Over the years I've seen some very happy and optimistic employees turn into very miserable and disgruntled employees with a foot out the door because of Medallia's leadership. We've seen 3 different CEOs in the past 3 years along with other C-suite execs that stay shortly then abruptly leave. Upward mobility has come to a halt and no significant bump in pay per year no matter how well you perform. The business is focusing on cutting costs where it can just for short term gains that Thoma Bravo sets.

Explore other reviews about Medallia

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

See reviews by: Helpful|Rating|Date|All