Constant Direction Changes and Uneven Leadership Make It Hard to Thrive - Anonymous employee Medallia Employee Review

1.0
18 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Talented individual contributors who genuinely care about their work. Opportunities to collaborate on interesting initiatives across teams. Remote flexibility depending on the role.

Cons

Frequent and unpredictable shifts in direction. Priorities changed suddenly, often without explanation, which created rework and made long-term planning almost impossible. Uneven leadership quality. Some managers were supportive, but others operated with inconsistency, unclear expectations, and contradictory feedback. Lack of recognition and fairness. High output and impact did not consistently translate to support, recognition, or growth opportunities. Performance standards applied unevenly. Different people were held to different expectations, and favoritism plays a noticeable role. Expected to deliver without support needed to do the best work. This includes last-minute changes, mixed signals, and unclear ownership. Limited accountability from leadership. When processes broke down or misalignment happened, responsibility often fell downward instead of being shared.

Explore other reviews about Medallia

5.0
13 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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