Pros
When I was hired I was hired in remotely. So Working Remotely was a great benefit and you get paid vacations and benefits.
Cons
You will do with poor managment from the HR department. There is a lot of high Revolving door turn over's from CSR's and supervisors. The supervisors are very unprofessional and they micromanage a lot. This job is all about Call Volume and phones, so be prepared to be in the phones all day and sometimes breaks are not given if the call volume is extremely high. The HR deparment ONLY sticks to the supervisors and the company they don't value the employees or the workers. And the Training is very Poor as its a lot of information with little guidance and your thrown out on the floor on the phones with little or an overwhelming ton of information to basically train yourself as you go with being thrown into the phones. I would NOT recommend anyone working here unless you despartely need a job right away as they are ALWAYS hiring for CSR's as they can't keep CSR's to begin with.