They'll use you us and throw you away - Licensed Massage Therapist Massage Envy Employee Review

3.0
2 Oct 2015
Recommend
CEO approval
Business outlook

Pros

If you find the right owner/operator you can be paid and treated well.

Cons

I've worked for a great owner in the past, but the owner/operator I now work for is childish and emotional/unfair in their approach to management and operations. It all comes down to the bottom line, as corporate as it comes. That's why I became a therapist was to move out of corporate world and be treated like a person and not a money maker (asset/deficit). The wrong operator approach and you will be used up and burnt out. I'm 51 years old and in really great health, but I know my limits as a therapist. Problem being, you ARE NOT IN CONTROL of your existence and you will be taken for granted and advantage of in a heart beat. You will be ignored when you demand a break in the middle of your shift in lieu of selling a guest at that hour for your 4th straight hour of service. You will be ignored when you state that you don't do deep pressure work, AT ALL. You will be treated like a slave, piece of property, insignificant and replaceable. You will be written up if you decline to work on a client for these reasons.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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