1.0
26 Mar 2026
Current employee, more than 1 year
Palo Alto, CA
Recommend
CEO approval
Business outlook
Pros
The pay is okay and competitive for the role. However, it comes with highly unrealistic expectations to be available and working essentially 24/7 with very little work-life balance.
Cons
The company suffers from significant nepotism that undermines accountability and fairness. Leadership in Global Support tends to hire, protect, and promote personal connections while providing little to no meaningful support for the rest of the team. Support roles face relentless pressure to work non-stop, yet even strong performance rarely leads to recognition or "exceeding expectations" ratings—those seem reserved for a select inner circle.