It's Okay - Anonymous employee Marshalls Employee Review

4.0
9 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The managers I currently have are amazing. They seek to please the customers but they have a backbone and will not throw workers under the bus to please a customer. Scheduling is also very flexible but that also depends on the manager at your location. Along with that the company does set aside certain days in the month where food is provided. It is usually on holidays. Full meals usually occur during major holidays while small snacks occur on the lesser holidays. Job is not that hard, it can be difficult some nights but that also varies with the customers. Coworkers are great, but that is also unique to each location.

Cons

The biggest downsides are the customers. Marshalls for some reason, at least at my location, attracts dirty clienteles. This makes recovery difficult for sales floor associates. Along with that they constantly push you to get TJX credit cards. It is basically "gold" to them. If you are uncomfortable pushing people to get credit cards, this is not the job for you. The pay could also be better. It can be frustrating some nights when you're recovering (cleaning) an entire department, being called up for back-up cashier, having to push out freight, and covering people's break, and all you are getting paid for it is minimum wage. There are easy days when, I am seriously questioning, " Am I really getting paid to this?" and other days when I am questioning, " Why am I doing all of this for minimum wage?" There is also a lack of benefits, no PTO or vacation days.

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5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Great communication, teamwork, and organization

Cons

Strict work environment and hours

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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