Grab some popcorn, watch the dumpster fire from afar - Customer Success Manager Maropost Employee Review

1.0
19 Nov 2019
Recommend
CEO approval
Business outlook

Pros

- There were some awesome people on the team, but it wasn't enough to keep the ship afloat - Large office space - Free beer to drown your sorrows

Cons

Don't believe the fake reviews boasting about snacks or mentioning the office temperature as the only con - this place is a complete circus and trust me, the idea that snacks would be a pro at this point is completely laughable (and really?? office temperature??? That's delusional). This place is run by the CEO without any guardrails to keep him in line, and anyone who tried to steer things in the right direction have all been fired due to "misalignment of vision". Meanwhile, the main email marketing platform is duct taped together, and hasn't seen any enhancements in over 2 years since the "company vision" has been focused on shiny new areas to expand into (read: Commerce Cloud). As a result, the platform is shockingly bad, and is currently relying on the brand new product team to salvage everything. In the meantime, the CS team has the thankless task of trying to pick up the pieces and bridge a crappy platform with basic client expectations. Unfortunately, the CEO also doesn't believe in paying industry standards or employee wellbeing, both of which he boasted about in a podcast himself. He recently scrapped the option to work from home since it's "against company values", but funnily enough has probably been in the office a total of 3 times in the past 2.5 years. This doesn't stop him from making arbitrary decisions from afar though. As a result, the CS team has been hemorrhaging, and there's barely anyone left to handle client accounts. I agree with the other reviewer that this could have been a great thing, but unfortunately a great team wasn't enough to keep the CEO from running this place into the ground.

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Maropost Response
6y
Going to write some truth here so people are aware of the type of company we never want to be:Fastest growing and most profitable dumpster fire? Send me some popcorn as well please!I'll take that over complaints about a non-existent work from home policy that individuals made up for themselves, also if you ever create your own business you will realize that one of the benefits is that you can choose to work from where you please especially after 10 years and 24/7/365 workdays. Something I certainly won't apologize for.Furthermore if you had any sense you would know that the path we were going on would be similar to the many Toronto companies who raised in some cases many rounds of funding and are now laying off 50-60-80\% of their staff or simply closing;Sorry but our business model is not of acting like its a free for all at Maropost but one where we are focused on providing value for our customers, our team and the organization as a whole for the long term, functioning as a basic support team that just works from home when they aren't busy complaining isn't part of that philosophy.On the plus side this 2nd round of growth which we will certainly see momentarily and me coming off of being burnt out after 8 years (so sorry to let you down) will yield the result and rewards for the team of supportive individuals who understand their roles in that plan and leadership their contributions, I will continue to tip my hat to those individuals every day of my life.With that being said I find these posts to be nothing short of depressing as while we slowly add to the group of individuals that are the backbone of Maropost there will always be those bitter and angry that they were not able to be successful here despite the clear ability to do so... when there is an inevitable downturn complaining your way to a salary will highlight this.As a note on behalf of the team: Just because you and some of your past colleagues are unhappy with your experience doesn't mean the rest of the 150+ people at Maropost are, diminishing their views as fake because you are bitter is indicative of your professionalism.- Ross

Explore other reviews about Maropost

1.0
12 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people actually on the front lines doing the work are smart, driven, and deeply committed to customers. When leadership stays out of the way, good work can happen.

Cons

The CEO treats the company like a personal vanity project, valuing optics over substance — plenty of smoke and mirrors, but not much real progress being made towards the company vision. Talented employees are not empowered with the resources, authority, or decision-making ability to influence real outcomes. They are routinely ignored, sidelined, or driven out when they speak up. Strategic priorities shift constantly based on leadership whims wasting time, money, and energy and driving up employee frustration. Even the most complex projects are dismissed as “easy,” and any progress is met with criticism rather than recognition. Credit is reserved for the CEO, while blame is quickly pushed down — or onto those who have (wisely) left the organization No empowerment, no resources, and no trust — just micromanagement. Extremely high turnover in leadership continually erodes stability and morale.

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