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      Map Communications

      Engaged employer

      Map Communications reviews

      Ruined a good company - Manager Map Communications Employee Review

      1.0
      5 Oct 2023
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      None so far. They took over and lied about everything then disappear and give orders from afar.

      Cons

      Lack of communication. Bought our company and are completely breaking it down to the ground. The company we once were, there is nothing left, everyone is upset and feels unvalued already. They got rid of EDI and most of our executive and cultural teams. We used to pride ourselves on being a great place to work...offering great benefits, genuine compassion for employees, community and a fun place to work. It's what made us and what made our receptionists stand out above the rest. They loved their jobs and were genuinely interested in helping our customers. This has definitely shifted due to MAP stripping all of that immediately. We were also lied to and told they were going to take things they loved about our company and implement them to other companies under their umbrella but the exact opposite is happening. They are trying to make our business model, metrics, micromanaging and everything like their other company POSH. I have been through acquisitions before. This is by far the worst.

      avatar
      Map Communications Response
      2y
      Thank you for taking the time to share your thoughts and concerns with us. Change is never easy, but together, we can shape a shared vision for success. We are committed to preserving the positive aspects of Ruby while striving for a better tomorrow. This journey involves some changes and streamlining to ensure long-term success. We remain committed to equity, diversity, and inclusion and have a strong foundation that supports our continued work. EDI has not been removed from Ruby. Our intention is not to diminish the contributions or the culture that made Ruby great. Instead, we aim to blend the best of both worlds, leveraging our combined strengths to create a stronger, more competitive entity. We value your expertise and input during this transition and encourage open communication. Thank you for your patience and understanding as we work through these challenges. We are genuinely committed to fostering a positive, collaborative, and fulfilling work environment for all employees.

      Explore other reviews about Map Communications

      5.0
      16 Feb 2026
      Virtual receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      Call center environment but it is Remote work. You can pick how many hours a week you would like to work and often have options to pick up extra hours.

      Cons

      Work is 6 days a week and there is a point system for attendance and call metrics

      avatar
      Map Communications Response
      3mo
      Thank you so much for your five-star review and for sharing your experience with us! We’re glad to hear that the flexibility in scheduling and opportunity to pick up additional hours has been a positive part of your role. While our part-time positions do follow a 6 day availability structure, we truly value the balance and choice our team members have in shaping their schedules. We are grateful to have you as part of the team. If there is ever anything you’d like to discuss or need support with , we always encourage connecting with your leader, we are here to help.
      1.0
      9 May 2026
      Virtual receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Pay - IF you have perfect attendance. I'm sorry but there are no other pros.

      Cons

      In my 40+ years of working, this is the MOST micromanaged company I have ever worked for. Cameras watching your every move (there's even a camera in the breakroom watching you), attendance policy leaves ZERO room for error. I quit eating my lunch early to make sure I clock in on time to NOT LOSE my attendance bonus. Calls come in back to back to back leaving you little to no time to decompress if you get a rude caller or emotionally difficult situation; yes you can pause the calls but that goes against your metrics and can get you written up. This company has a HIGH turnover rate, mainly due to the micromanaging and being treated like a robot. I witnessed a LOT of great worker give up and quit because of the constant monitoring by supervisors and management. Once person was given a "final warning" because his/her cellphone was caught on camera AFTER HOURS in a closed call center. One can understand the no cell phone on the floor policy but this is after hours when it's really none of their damned business; especially when this particular location was closed for the night and no sensitive information was visible ANYWHERE. Another employee was written up for simply taking food from the call center when they were told they could (this was from an employee event that occurred earlier and that employee wasn't there during the time and was told they could take something home) and it was seen on camera by corporate monitoring the video. Part-time employees cannot accrue vacation time making difficult to take time off and do anything. This is especially difficult for those also working a fulltime job (like myself) who travel for vacations. I could think of quite a few more things but IMHO, this company doesn't care and would not be receptive to changes that might make things better for employees.

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