CEO’s leadership fostered a toxic work environment - Senior Customer Success Manager Makersite Employee Review

1.0
14 Aug 2025
Recommend
CEO approval
Business outlook

Pros

*Competitive but average salary packages *Modern and effective technology stack *A number of friendly and supportive colleagues

Cons

* A CEO who acts like the company sheriff, ignoring others opinions. *An inexperienced HR manager struggling with basic tasks like booking hotels and flights. * Account Managers stuck repeating the same blender demo to every client because other models fail to deliver.

Explore other reviews about Makersite

5.0
2 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Working at Makersite has been a rewarding experience. The bar is high, you’re collaborating daily with PhDs, rocket scientists, and just some of the smartest, most passionate people around. That means there’s no room for BS, but there is room to learn. Everyone is approachable, whether it’s a new hire or the CEO. There's zero hierarchy drama, just smart people solving tough problems together. The culture is fast-paced and sometimes chaotic. Company is in a major growth phase, but it’s a challenge that pushes you to level up. Achievements are recognized and rewarded regularly, and you truly feel the impact of your work, especially when you see the global brands that use the product. Creativity is celebrated, data is king, and expectations are clear. You always know how you’re tracking against your goals, and there’s strong alignment and feedback with my direct report. The global team is another highlight: diverse, kind, ridiculously smart, and deeply committed to the mission. People genuinely care about their roles and their impact on clients, and if someone doesn’t, they don’t tend to last long.

Cons

As with any scaling company, priorities can shift quickly, and processes are still being built in real time. If you need rigid structure or a slow pace, it may not be the right fit. You have to be adaptable, self-driven, and okay with little ambiguity. But if you have a process and it works, as long as it is value adding, efficient and you can track success there is no challenge from leadership.

2.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Autonomy Work/life balance freedom salary

Cons

Leadership communication Oyster onboarding unexpected internal meetings

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