Pros
The staff were lovely, thats it
Cons
Literally everything else. Marcus is easily the worst person i have ever met, hes a bigoted narcissist with a raging temper who verbally abuses his staff. Hes extremely homophobic and transphobic. Also racist. He will attempt to bully and intimidate anyone who doesnt worship him. Shops are either extremely understaffed or extremely overstaffed, there is almost no communication between upper management and store managers/staff and store managers/staff will be punished for not knowing things that they werent told about. Anything productive that happens at any of the shops is done in spite of or in direct opposition of Marcus because he is an incompetent and spiteful business owner. No raises or health benefits despite them being promised initially. Public health and safety concerns will go ignored for the sake of profits. Staff wellbeing will go ignored for sake of profits. Staff are not treated like human beings. You dont even get free ice cream technically, everyone takes free ice cream but you are not supposed to. Compamy culture is manipulative and abusive and has apparently only gotten worse since i left. Godspeed to everyone who still works there, yall deserve better.