Culture Decline, Bad Politics, Low Collaboration - Site Merchandiser Macy's Employee Review

1.0
16 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Salary, Discount, loved my co-workers/peers for the most part

Cons

Review for Macys.com / SF Office: The company has declined since I started there years ago - many loyal long time employees let go, lots of bad politics/promotions for the wrong people (aka many bad/inexperienced managers). HR is continuously becoming more automated and less caring, to the point where people won't even bother coming forward with inappropriate conduct. Scaling down people means less bandwidth, and everyone is less inclined to collaborate/help one another. Healthcare is overpriced, transit is pre-tax, no stipends, low starting PTO (at least it rolls over), company "matching" is extremely low; not really any good benefits outside of the discount which is disappointing for a "tech" company. People stay here for the pay/raises. Period. There are plenty of quality and talented people here despite them hiring any- &/or everyone, but all the good ones are dropping like flies (or being fired) and everyone I know that's left is incredibly happier and not looking back. I would choose the department wisely if considering going here, but overall, I'd recommend a different company vs. waiting years for it to improve like we did.

Explore other reviews about Macy's

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment Management was helpful

Cons

Staff at times will disappear when doing a task causes work to be 2x as difficult

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Macy's Response
2mo
We're happy to hear that you had a positive experience with management as a Retail Stock Associate. Thank you for your review.
2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
4w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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