I enjoy working here. I have worked here going on 2 years and have managed to get multiple promotions. The attendance policy is lenient and the work is simple. The starting pay is more than other call center entry level positions and the monthly bonuses are easily obtainable. The CSRs also have job security through the union. Always having contests to reward for the job you are already getting paid to do.
Cons
Constant back and forth about the temperature in the office. (too hot for some too cold for others never just right). The employees seem to not want to be there but wont leave and don't do enough to get fired. So you get stuck working with toxic people and they always want to spread their toxicity.
MTM Health Response
8y
Thank you for taking the time to write a review and provide feedback. We appreciate your input and are happy to hear you enjoy working at MTM!
Full-time, WFH, benefits, company culture, great support from managers and upper management, flex time, opportunities to promote within, respectful workplace.
pay is decent, meeting the people you take to appointments, being independent
Cons
There is no help. You do have a driver support to call for rides and they have been the most helpful. The team manager over you that is supposed to assist you with problems you only have a text number. When I have tried to contact to ask questions I get no response. When you email MTM about questions they are rude and don't actually read the emails you send and direct you back to your lead who doesn't respond to any messages. They do not give you access to marketplace to choose your trips and instead they throw all rides not in order but all over the place. Having to spend hours rearranging and turning back rides because it conflicts with other rides. They don't even look at distance or time. Sometimes it will say to pick someone up and take them to an appt an hour away and then they want you to drive back an hour and do trips for $10 and then drive back to get the other person. People who have worked there a year should be allowed access to marketplace we know our town. It would be easier to be able to select the trips and route. Gas is too high to make unnecessary extra trips.