7y
First, our apologies for a late response on this review. Nearly two years ago, MEMIC undertook a major restructuring of our IT department while also implementing a new operating system. While there were challenges, under new department leadership, the team succeeded in delivering a system for which we are grateful. As we move forward, we are using the lessons of that experience to apply to our next major project and are hiring more talent to share the work. In addition, we are beginning to implement suggested changes expressed in a recently completed employee engagement survey. We are intent on living up to our recent designation by ACORD as “the top workers’ compensation company in the U.S.” That includes strong employee satisfaction.