Behind the times, buyer beware - Senior Customer Success Manager MDaudit Employee Review

2.0
14 May 2020
Recommend
CEO approval
Business outlook

Pros

There are some great and committed front line staff, I'm not sure how long they'll hang in there. When the economy recovers I'm sure there will be lots of openings.

Cons

Management works in cliques with staff they trust. They don't trust front line staff to work at home and they reconfigured their office space so everyone sits shoulder to shoulder and back to back under a watchful eye. What a mistake given that people now have to work at home by Executive order. It's not a good "team" environment. They had significant short term turnover in Service and Sales during my short time there. Too many managers and not enough workers. They struggle to get their technology to work correctly and are overdependent on off shore resources.

MDaudit Response
6y
Thanks for the feedback. We are all currently working from home successfully and exploring ways to continue remote options for everyone moving forward. Our office is designed as an open environment to encourage collaboration and innovation and certainly not to keep a "watchful eye". We promote a positive, team environment at Hayes!

Explore other reviews about MDaudit

5.0
8 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Flexibility, independent work, continuous learning

Cons

None my experience has been positive.

2.0
14 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues across teams are bright, creative, and hardworking. Many employees genuinely care about doing great work and supporting one another. Despite challenges, teams have delivered strong results and demonstrated resilience.

Cons

Culture of fear: Employees often feel that disagreeing with leadership could be career-ending. This has created a climate where responses to emails are pre-planned, conversations are held outside of official channels, and openness is replaced with caution. Unrealistic expectations: External partnerships and the relationship with the board are managed with shifting goals and limited support. Expectations were increased multiple times without discussion, placing teams in untenable positions. Goals are not rooted in historical data and aim only to reward those with equity positions. Leadership styles: Contributions frequently go unrecognized, while feedback can be inconsistent, dismissive, or unprofessional. Initiatives recommended by subject matter experts have been taken over by leadership without collaboration, minimizing the value of internal expertise. Updates to the board and company have been shared without team input, sometimes including altered numbers without transparency. Political opinions entered workplace conversations, undermining professionalism. Boundaries around PTO and personal time are routinely overlooked, with late-night and weekend emails the norm. Prepare to be emailed or messaged at all hours.

2
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