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MAKE Digital Group

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Great potential stifled by poor leadership - Anonymous employee MAKE Digital Group Employee Review

2.0
17 Jun 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

MAKE has lots of really talented people doing the real client work, and business development efforts are effective in keeping work coming through the door.

Cons

The 2 executives who run the company don't listen to feedback from their working teams, and ultimately put them in positions to fail because of their disregard for the need for positive support. The benefits are also paltry despite their insistence that they are best-in-class. Things like maternity leave are handled very inconsistently as leadership tries to see how little they can get away with offering.

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MAKE Digital Group Response
4y
Thank you for the insightful feedback and perspective. It’s certainly been a season of change for MAKE over the last few years. Fortunately, the results of these changes have landed us in a position to be experiencing the highest client retention, project value, employee satisfaction, and growth opportunity than ever before. Unfortunately, we’ve certainly had to make some very difficult decisions as we continue to move MAKE forward. Outside of COVID related transitions, we’re happy with the substantial progress we have made in getting the right people in the right seats for the agency we want to become, but MAKE’s leadership is certainly not perfect in all aspects of helping advance the agency’s progress. And, we understand that not everyone thrives, let alone enjoys being in a constantly evolving work environment like that of a rapidly growing agency. Regarding benefits, while we are pleased to be able to offer things like flex hours (in office hours are 10a-4p), WFH Monday and Fridays, Unlimited PTO, health/vision/dental insurance, 401k matching, paid family leave, company sponsored lunches and more, we’d be crazy to promise that the benefits at MAKE are the absolute best in the industry. Though we would stack the average salary of MAKE employees against any other similarly sized business, Kansas City is fortunate to have lots of amazing organizations who have much more resources than us to provide in this area. Outside of the list mentioned above, one of the biggest benefits we can offer employees is the opportunity to help build something incredible, take new challenges head on, revel in the victories and find support in times of learning. As we continue to grow, we’re looking forward to adding additional benefits to all employees. We’re extremely appreciative of the contributions this ex-MAKEr made to the team while here, and for caring enough about MAKE to provide such valuable feedback. Wishing you the very best of success!

Explore other reviews about MAKE Digital Group

5.0
28 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Incredible team who genuinely cares, goes above and beyond to support each other, and shares a common goal to producing great results for our clients and partners. - We’re encouraged to think strategically and contribute ideas that have a real impact on our clients’ success. It’s extremely rewarding to see the direct impact of our work. - We’re trusted to adapt and solve problems independently, and management consistently provides support and encouragement. - Honestly true work-life balance - Unlimited PTO, fully remote positions, insurance & retirement matching benefits - Our quarterly retreats are my favorite times of the year!

Cons

The company seems to consistently be growing, which is great, but can always lead to very busy periods. And, being fully remote, I do wish I could see everyone in person more often.

1.0
24 Mar 2025
Recommend
CEO approval
Business outlook

Pros

I had completed several projects in 2023 and 2024 with good reviews and received payment for my time.

Cons

The last project I worked on for them was in August 2024. They did not pay my final invoice nor did they communicate any dissatisfaction with my work. When I followed up to close out my books for 2024, they informed me that the company was under new management and they would not pay.

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