Great benefits but underpaid - Customer Experience Associate Lyft Employee Review

3.0
5 Jul 2021
Recommend
CEO approval
Business outlook

Pros

- Amazing health benefits - Accruing PTO - Accruing sick time

Cons

- Overworked and understaffed - Continuously being trained to do other teams' jobs without a raise - Complete loss of feeling heard

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5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are many opportunities to make impact.

Cons

This scope does come at the cost of intense working hours

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You can make over $100 per day most of the time and you meet some nice people for the most part.

Cons

They stop paying you what you earn out of nowhere, then play dumb about it. All reps are Indian and very dismissive. The in app gps glitches constantly and sends you everywhere via the interstate, which forces you to spend more on gas. Riders make things up to get a free ride, which leads to the driver getting deactivated.

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