Needs a real shake-up - Store Manager Lush Employee Review

4.0
16 Aug 2021
Recommend
CEO approval
Business outlook

Pros

- Great discount - Some exciting opportunities (if you're a favourite) - exciting products - genuine ethics and ideals that are carried through even small details

Cons

- A lot of favouritism that leads to people fighting for attention and often stepping on other people to get anywhere. People with fewer qualifications or less experience being given opportunities and roles with little more than a 'personality' - Overworked retail team who may contact you once in a blue moon, a genuine state or even area manager would be so beneficial. - entitled staff members, many of which despite many efforts to get rid of, will be given a million and one chances by retail managers despite stricter company policy

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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