Passionate people with debatable management - Supervisor Lush Employee Review

3.0
21 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Higher wage than most retailers, training opportunities, great products, good people, charitable aspects of company, force for good, fun atmosphere, no pressure for individual sales targets

Cons

No HR department, little room for growth, "in house family run" way of doing things, full time contracts reserved for managers and office based jobs, all about who the manager of a store is, overbearing sales techniques, overbearing feedback culture, little work/life balance

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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