Happy environment, Great ethos. Pushy/lazy Management - Temporary Sales Assistant Lush Employee Review

4.0
16 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Staff are charismatic and quirky, products are excellent and generally as such, bring in lovely customers too. Pay is the LIVING wage which is awesome, lots of opportunities to work overtime. All the products you get to use is an awesome bonus, and you smell great all day! Lots of effort put into thorough training - you grow and learn.

Cons

Too much emphasis on constantly approaching customers - Lots of snappy customers as such. It's possible to come across as helpful and knowledgable without having to hassle customers, but management won't hear it! Too many managers and supervisiors - While most were nice, many just stood around on the shop floor and didn't contribute to the work environment which creates an elitist atmosphere - One supervisior definitely ENFORCES this elitist behaviour, was patronising and nasty at times and belittling when you made your own choices that she didn't agree with - even if your choice worked in your favour. People who SHOULD be in management aren't. There were more inspiring sales assistants than supervisors/management.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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