Decent benefits but cold management and rushed onboarding - Senior Customer Success Manager (CSM) LoyaltyLion Employee Review

Thank you for taking the time to share your feedback. I'm sorry to hear that some aspects of your experience at LoyaltyLion didn't meet your expectations. We always strive to deliver a great level of service to both our employees and our customers, so this definitely wasn't our aim. I hope the following helps provide some context: - Hiring outside of the UK: Hiring outside the UK is driven by our commitment to providing robust, time-zone-aligned support for all of our brands, not by cost savings. We are continuing to invest in our LATAM and APAC teams to achieve this. This hasn't come at the expense of our UK team, with over 25% of the department having been promoted in the last year. - Culture: Building an inclusive, welcoming environment is something we care deeply about and work hard to maintain - though we're always looking for ways to do better. Our team's feedback reflects this: as of January 2026, 88% of employees would recommend us as a great place to work, and 96% feel a strong sense of belonging within their team. I'm sorry the culture wasn't what you were looking for. - Onboarding: Our onboarding process has been refined over many years to help us build and sustain a high-performing team. We recognise it won't resonate with everyone, but for those who embrace it, it tends to be a strong foundation for long-term success - our average tenure in the Success team is 3.3 years. - Team events: We offer a varied social/team building calendar, and our colleagues have: volunteered with a local charity, made pasta, completed tough mudder, climbed the three peaks, played the Traitors, and much more over the last couple of years.