It’s used to be a great company - Anonymous employee Lowell Employee Review

Used to be staff orientated but now it’s money, if you don’t work in collections you are under valued and underpaid for what is expected of you No support for TL’s and no progression for them if you work in any support areas If you work in collections you can quickly get a TL job regardless of whether you are actually good at it or not- they know nothing else about the business so cannot support their staff Some areas of the business were put through a redundancy process twice in a very short space of time which shows a lack of planning and clear disregard for staff wellbeing. Yes these things happen and decisions are made but redundancies don’t just appear out of the blue There are large volumes of staff that have left over the past year (I was there for 7 years) who have worked for the company for a long time which shows the negative changes