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Lowe's Home Improvement

Engaged employer

Positive work environment overshadowed by poor management practices - Department Supervisor Lowe's Home Improvement Employee Review

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

Explore other reviews about Lowe's Home Improvement

5.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Know ledge of daily routine

Cons

None was a nice job

5.0
29 May 2015
Recommend
CEO approval
Business outlook

Pros

Lowe's provides an excellent atmosphere that is fun, safe, and comfortable to work in. I was worried about not knowing where things were when a customer asked, but you can always look to a fellow employee to give you a hand....with anything! If you've never used powered equipment, that will change.

Cons

If you aren't full time, hours will get cut around Summer time. Having a heavy work-load and having to cover 1 or 2 other departments. When you put on the vest, the customer will assume that you know EVERYTHING about EVERYTHING in the store while others will expect you to be in 2 places at once. It may seem tedious at times, but no matter how busy you are, you have to make it a habit to stop and ask EVERY customer (with a smile) if they could use your help for anything.

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