Great culture with understaffed customer success team - Customer Success Manager LogicGate Employee Review

Great collaboration and learning experience

An overall very positive experience

Some people were great to work with, but that was all.

I want to be upfront: I was pushed out of this role after refusing to install Slack on my personal phone and being told I wasn’t “available enough” outside of 9–5. Make of that what you will. My manager was a textbook micromanager, reviewing every piece of work, inserting herself into every detail, while openly insisting she wasn’t one. She wanted me to updated her every-time I completed something I worked on, no matter big or small…everything!! My formal review reflected none of my actual work and included no supporting examples for any of the feedback given. When I pushed back, the message became clear: put in your notice. A few things prospective employees should know going in: • Work-life boundaries are not respected. There’s an unspoken expectation that you’re reachable around the clock. If that’s not for you, it may be framed as a culture fit issue. • Job security is shaky. Layoffs and exits happen frequently and without much explanation. Don’t assume tenure protects you. • Performance feedback can be arbitrary. If it’s not documented and specific, it’s hard to improve or defend yourself. There are better companies out there that treat boundaries as healthy, not as red flags. Do your due diligence before accepting an offer here. I worked at my last company for 9 years and never had an issue with management, actually quite the opposite, I had survived 5 rounds of layoffs through the years cause of how valuable I was at the company. This place didn’t even give me a chance before they pushed me out.