8y
Thank you for your feedback, and glad to know that you liked the PowerPoint presentations of our lessons. I am sorry to hear that you were unhappy with your experience working here. As a fast-growing startup with relatively limited bandwidth and resources, we inevitably face the challenge of balancing our internal needs with the needs of students and products. Therefore, I apologize for the issues you had with our teaching platform, scheduling system, and the noise you heard during interview and training. And on that note, I have some good news to share: we are actively working on a new feature named “Time Slot”, which allows instructors to set their own schedule conveniently and directly in the system. Our team has also moved into a new office starting from January 2018, equipped with separate meetings rooms and good soundproofing materials, which we believe will contribute to a better interview and training experience.
With regards to your concerns around the security of banking information, we are currently taking information via email, however, we have a designated HR person who handles all the banking/payment related information for instructors, and I can assure you that the information is safe with us. We are also working on a secure integration to handle banking information.
The $150 penalty is only applied in the case of instructor no-show without prior communication, not to canceled classes communicated in advance. This policy ensures the fair treatment of students and that they are respected for the time they devote to taking classes. This is not a hidden fee, as a hidden fee wouldn’t serve the purpose of deterring no-shows, and I am sorry that you felt this wasn’t made clear to you – we communicate this policy to all instructors during the training phase, and you were possibly confused because of the noisy background during training. As for referrals, our policy has always stated that referral bonuses are rewarded when the talent referred has continued working for 3 months and taught 100 classes.
Thanks again for your feedback. I hope that the progress we are making with the internal system, as well as our continued efforts in communicating more clearly with our instructors, would contribute to a better overall experience going forward.