Toxic Upper Management - Software Engineer Listrak Employee Review

Really good company to work for

I do not have any

There are some great people at Listrak. I worked with a number of smart, supportive coworkers and built genuine friendships.

Hybrid roles require being in-office 3 days a week. There is high turnover within sales, and the company has recently gone through several rounds of layoffs. These situations often lacked transparency, which led to negative morale and a toxic work culture. Growth opportunities within the SDR were extremely limited. There was no clear path for long-term advancement. There was a lack of women in leadership positions and a complete lack of diversity across the company. The SDR role was not a strong place to build a long-term SaaS career. Due to the limited growth opportunities and unclear advancement paths, many SDRs have moved on to external opportunities outside of the martech/ecommerce space entirely. There was a commission cap for SDRs, which was discouraging for high performers. Listrak has fallen behind its competitors in innovation, with a heavy focus on rebranding older technology rather than meaningfully advancing the platform itself. Over time, employee perks were gradually reduced. Food that was once provided for free in the cafe later became paid only, and eventually the cafeteria was shut down altogether. The large office building has become difficult to fully occupy, with several outside organizations leasing space within it. Finally, leadership invested in projects like the soccer field outside the building, which is not connected to the core business and does not provide meaningful value to employees.