Going downhill fast - Sales Operations Manager LinkedIn Employee Review

2.0
21 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Competitive comp (with Microsoft stock). Decent WLB and some teams still allow hybrid work. There are many genuinely nice and smart people.

Cons

Simply stated, LinkedIn is not what it used to be. It is currently in a period of silent layoffs, so it's challenging to push work forward as partners or even entire teams suddenly disappear, sometimes without even a comment from leadership. It's extremely important to be socially popular among your peers and leaders; success means toxic positivity and tiptoeing around big egos. As a result, problems are usually the fault of whoever is not in the room, and it's not uncommon to hear even senior leaders blame customers for poor performance (e.g. "they churned because they have unreasonable expectations", "they are too inexperienced to adopt our product," etc). It's difficult and even risky to start an open conversation about weak performance or business failures, even when you have the data on your side. This is especially true regarding issues in the product, which is largely stagnant and becoming more unstable as leaders chase a company mandate to pour AI on everything and hope something works out.

Explore other reviews about LinkedIn

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Love it, high paced environment

Cons

no cons! love the people and culture

3.0
21 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Control your schedule -Office environment is great -Teammates are nice and helpful

Cons

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

3
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