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      frequent layoffs, bad leadership, no direction - Anonymous employee Lily AI Employee Review

      1.0
      22 Oct 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      • Really good work from home, insurance, and overall wellness benefits. • Usually, no issues taking PTO or extended weekends or random days off

      Cons

      • Lily AI has gone through 4 rounds of layoffs or "restructuring terminations" in the last 2 years, almost like clockwork. Really great people are habitually hired and then fired on an average 6-month cycle, with many functions shipped overseas where you get the same old story of cheap quantity and no quality. • Just terrible middle and senior management are allowed to keep their jobs through each layoff cycle while high impact productive staff are dismissed. • Management completely non-responsive over company communications channels unless you hound someone to death to get back to you and help unblock you • While they mean well, the CEO and CTO do not possess the leadership needed to grow the company or pull it out of its current rut, having created a culture where teams are almost entirely un-accountable to one another. • Every day is just an out of nowhere, seat of your pants, last minute, unplanned, change of unrealistic priorities, P0, stop everything, fire-drill, emergency and if you can't keep up with that, it's used against you as grounds during the next layoff termination cycle. • Career growth, promotions, and compensation increases are, by the executive team's own admission during an all-hands, not priorities. This isn't such a big deal because, statistically, the chances are that you'll be laid off by the time you're eligible for any one of the above anyway. • Finally, there's just really no product or technical direction in the company. with some exception, it was never really clear what everyone was aligned and working towards beyond scoring the latest deal and moving on to the next one.

      avatar
      Lily AI Response
      1y
      Thank you for your detailed feedback. We're glad you found value in our benefits package, which we've designed to support our team members through the ups and downs of startup life. We appreciate your specific insights regarding our management and product. Your comments have been shared with the relevant teams as part of our ongoing commitment to improvement and excellence. We strive to maintain an open culture where all voices are heard and valued, including through our founders' open-door policy and various communication channels. While we respect your decision to share your thoughts here, we always encourage team members to voice concerns directly so we can address them promptly. We hope this approach serves you well in your future endeavors. Thank you again for your input. We wish you the very best in your career journey.

      Explore other reviews about Lily AI

      5.0
      6 Nov 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Lily AI is the leader in its category and has an amazing list of brands. - opportunity for growth and learning with a high level of personal ownership - Executive leadership is accessible and takes feedback - Amazing talent across all functions

      Cons

      - you have to be comfortable with change. Lily is very much a startup that is quickly evolving and responding to customers and the market. - with a smaller team, you have to be willing to roll up your sleeves to do whatever needs to be done.

      1
      avatar
      Lily AI Response
      1y
      Thank you for your feedback and your dedication to Lily! We value you and all the other great members on our team and appreciate all you do.
      4.0
      21 May 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Lily has built a strong brand that has a lot of trust and pull. Where most AI companies that started in the last few years are really just AI LLM wrappers, Lily has a 10-year head start in building its AI-native product, plus deep technical and retail industry expertise. Obviously, a huge pro to be fully remote, and that we still have the opportunity to get together in person 2-3/times a year. The best part about working at Lily is that the Lily AI team is full of some of the absolutely nicest and hardest-working people I've ever met. It's been amazing to see many individuals grow and advance in their roles and careers here, too, including myself.

      Cons

      Making the jump from founder-led sales to sales-led has been tough. My sense is that in the AI space, when you sell to enterprise companies, those executives still want the founder relationship. Fortunately, we have a small but mighty Customer Success team that is quickly building deeper relationships and connections, too. On the product side, innovation has been more organic. I see a lot of conservative tendencies that prioritize immediate revenue over long-term revenue. Is that a con in this current economic environment? Maybe not. Yet in the AI space, maybe so.

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