Be prepared to lose an uphill battle against a heartless, bottom-line culture - Principal Software Engineer Lightspeed Employee Review

2.0
12 Jun 2023
Recommend
CEO approval
Business outlook

Pros

I had some smart and talented colleagues, and some of them were a joy to work with. Some of the new leadership seems to have great ideas about how Lightspeed can win from a business perspective. The company has no shortage of interesting technical and business problems, and it's working pretty hard to solve them.

Cons

The last "pro" really gets to the heart of it: you, as a happy, successful, productive person, are not a problem they are interested in solving. Your success will only come at the mercy of Lightspeed's aggressive, cutthroat business goals. What you want and how you feel do not matter because those things do not fit on the roadmap. And management isn't competent or motivated enough (let alone allowed) to prioritize anything else. If that kind of capitalism-at-the-expense-of-everything-else work excites you, you'll feel right at home. The company is simply too overgrown and bloated from acquisitions to establish a good, lasting culture. It's all window dressing and finger crossing. They are endlessly playing catchup from all those acquisitions and your wellbeing and job security are in jeopardy because of it. This is probably the norm at lots of tech companies right now, sure. But Lightspeed didn't have any great unified culture to begin with, nothing to fall back on after half a dozen sloppy and badly integrated acquisitions. You may find success as an engineer at Lightspeed if you enjoy: - Competing with your peers instead of collaborating with them - Pulling rank and viewing every interaction as hierarchical - Being evaluated based on fuzzy, purely political metrics like "visibility" - Carefully guarding what you say publicly for fear of retaliation or perception - Drama, high rates of turnover, and constantly shifting goal posts - Working in a stressful environment lacking honest, direct feedback - Prioritizing DX over UX - Complexity as a virtue I'm sure there are good engineering teams/squads/pockets at the company. Some of the acquired companies that didn't hemorrhage employees were able to maintain much of what worked for them. If you're lucky, you may find yourself on one of those teams. Do you want to take the risk that you don't? If the past is any predictor of the future, the company will continue to endure significant leadership shakedowns, mass layoffs, and long periods of volatility and instability. Despite the amount of cash they allege to have in the bank, they behave like a company that's desperate.

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Lightspeed Response
2y
Hi, thank you for sharing your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com or to your People Business Partner or manager - whoever you feel comfortable with. Thank you for all of the contributions you are making here at Lightspeed and we hope to hear from you directly.

Explore other reviews about Lightspeed

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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