Lightspeed is dominated by systemic issues - Anonymous employee Lightspeed Employee Review

2.0
15 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing people, RRSP matching, unlimited PTO.

Cons

Since going public, Lightspeed seems to only focused on profitibilty. Having bought ten companies in two years, it’s become an internal mess, with no clear plan on how to manage any of the acquisitions properly. There’s no organizational awareness or real structure, the systems are an absolute mess, which provides unreliable data and the products. Sadly Lightspeed is dominated by systemic issues that, in my opinion, leadership refuses to address. Rather than fix issues, they toss out new initiatives, benefits, or lunches to distract everyone from acknowledging the uncomfortable truths and properly questioning their employer. Surveys sent out over the past two years showed over and over, that at least 80% of employees prefer remote work. However, JP is forcing people back to the back into the office because he spent millions on an office renovation despite overall feedback. Culture and moral has diminished significantly since JP took over.

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Lightspeed Response
3y
Hello, thanks for taking the time to share your review here at Glassdoor. We're happy to hear that you find the people amazing and are enjoying the benefits. However your perspective on how we're organized shows that—for you at least—our senior leadership's messages haven't been landing as intended. We do survey our people often and back in October after we saw that 69% couldn't see much value in multiple days back at the office, we doubled down on the flexibility in our hybrid work policy—which allows for 2/5 days working from home, the flexibility to work from home where needed and also to discuss with your manager to align on your personal situation if our hybrid working model is causing you stress. We strongly encourage you to reach out to your manager or People Business Partner to have a quality conversation about your concerns. We aim for a great employee experience at all times and would welcome hearing specific ideas or feedback from you. We also have a confidential email people@lightspeedhq.com if you prefer anonymity. Thank you for all of the contributions you've made so far during your tenure and we hope to hear from you directly soon.

Explore other reviews about Lightspeed

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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