WHAT THEY DON'T TELL YOU - Anonymous employee Lifetouch Employee Review

Bonus is paid quarterly, but you won't ever reach the ridiculously high quotas anyway. You don't have control over how you do your job. They micro-manage people and painstakingly keep tabs on your every computer click. The company has changed its entire business model and there is much confusion all the way from the top level management to the regional managers, to the direct managers what each employee is to be judged on regarding their job performance. They compare you to other sales reps regardless of how long you've been working there but they will tell you they don't compare performance. What company doesn't compare performance? The problem though with their comparison is that they play favorites and if you're not a favorite, good luck. They have seasoned employees who have been there for 20+ years and a huge influx of new employees, but not enough people to train and mentor. They still compare you to those seasoned employees. I mentioned the quotas being ridiculously high-- this is evident in that only 1-2 seasoned employees made bonus. There also seems to be a very subtle way they are getting out of paying employees their bonuses as well-- based on the number of photography days a sales rep books, is what supposedly gets you to your revenue quota however, they are underbooking the days initially, only to add the necessary number of days AFTER the quarter where you would have been paid passes. The goals are the same regardless of where you are geographically located and that is also a problem. You can't have a blanket goal when one employee is in the bible belt, and another in a part of the US where churches aren't on every corner. Lastly, they claim to have a ramp up time of 6 months, it's more like 9 months due to the fact that the company church divison for years allowed employees to sell churches a directory and the photography was secondary. Now they are backtracking trying to change that to photography first and tools secondary, but the churches have moved on. They don't want to deal with the company anymore because they don't offer anything they can't do on their own. They don't see the value and the sales reps are constantly calling them for a service that's not on their list of priorities. Churches are busy helping those in their community and with minimal staff or volunteers. They don't have time to deal with the fluff LIfetouch is pushing. It's a dying industry and company.