The CEO, Robert Bland is a terrible people person. He underpays agents, working them to the bone in a very dreadful, dark call center environment. They would set very unrealistic goals and when anyone was close to making their quotas, he'd change the structure so that you didn't get paid out on it. Micromanaging to the core, all calls are recorded and every move monitored, to the point that they wouldn't allow you to get up to print. You'd have to ask to use the restroom. It was very depressing!!!!