Work-life balance - Customer Service Representative LifePlans Employee Review

I have worked for LifePlans for over 20 years and a contract nurse. It has been a great company and the employees are always so nice and friendly when you call in. Very easy to take time off when you want to.

No extra incentives for contract nurses or bonuses.

The contact center has a very strong leader, who is the AVP-Operations. The AVP is always welcome to new ideas, even ones that are critical of management. The company recently got rid of 2 operations managers who were very toxic in terms of their people skills, which is very good news for the employees in the call center. Gary Guiser, the President, has excellent sales skills, and hopefully this will result in landing some major new clients this year. Gary and his sales team attend many of the major health insurance trade shows, and he is very visible with our clients.

The company needs to do a better job of cross-training their employees in multiple client programs, such as CR/Main, LIFT, Lincoln Financial and CareSource. This will reduce the need for the company to arbitrarily lay employees off due to lack of training/skills. The company needs to do a better job of retaining its key clients, as they lost WellCare as a client last year, which triggered massive layoffs in the call center.