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Liberty Mutual Insurance

Engaged employer

Miserable, toxic culture - Sr. Field Claims Resolution Specialist Liberty Mutual Insurance Employee Review

1.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The retirement benefits were good but that's about it

Cons

the company at one time was a very good place to work, but the current leadership has made a complete mess of things. Claims is incredibly toxic and hostile. Everything is micromanaged. The workload is unimaginable and completely undo-able. The stress is incredible. And senior leadership just doesn't care. They preach putting people first, but the reality is profits and executive bonuses are always first. I would not recommend someone I despised to work at Liberty Mutual. I could not ever be that cruel to another human being.

Explore other reviews about Liberty Mutual Insurance

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, generous PTO, flexible in-office schedule

Cons

Honestly none, Liberty is a great place to work

1
2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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