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Liberty Mutual Insurance

Engaged employer

Equivocal and Ambivalent Work Experience. - Consumer Affairs Specialist Liberty Mutual Insurance Employee Review

3.0
1 Jul 2024
Recommend
CEO approval
Business outlook

Pros

The benefits are good, the pay is decent, and the engaging activities are decent. The company overall has potential to be spectacular. Overall, a person will be okay if they come to work and truly separate work from their personal life.

Cons

Lack of development and opportunities especially for specific groups of people (black). The company truly embodies a "big business" and "buddy system" so the only way you can grow your careers is by connecting with those who have influence. Those who have influence only supports those who they deem are valuable. Many people in management positions are often intimidated by those who are bold and intelligent. HR supports management 100% and doesn't appear to support its front-line employees to address concerns. The majority of management lacks training and authenticity in emotional intelligence, and lack diverse training and relatability, and also lacks accountability to abide by the company's own morals and values. The company actually has a plethora of people with extensive educational and career background who are stuck at front-line employees because their overlooked by Liberty's culture to promote friends and pawns.

Explore other reviews about Liberty Mutual Insurance

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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